Load Balancing tab is missing

Help: DNS Providers
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1

I registered for Pro and my Cloudflare token has the load balancing permissions, but one of my users still doesn’t see the 03 // LOAD BALANCING tab. Admins see it fine. The user has a custom role we created a while ago.

3

Load Balancing is shown only when all of these hold:

  1. Pro licence. It’s a Pro feature, so check Settings → License.
  2. A Cloudflare connection is active. The tab is hidden for Active Directory DNS connections, which have no load balancing.
  3. The user’s role has lb:read. That’s almost certainly your case. The system roles received lb:read (Operator also lb:create, lb:update, lb:delete) when load balancing arrived, but custom roles created earlier need lb:read granted by an admin before the tab appears. Edit the role under Admin → Roles.

If the tab appears but says which permission groups to add, that’s the token side. Add the Load Balancers (Zone) and Load Balancing: Monitors and Pools (Account) groups to the Cloudflare token and test the connection again.

Docs: Documentation — ZoneRails · Documentation — ZoneRails